CALVOSA, Marcello Vinicius Doria; CARDOSO, Daniel. Perception of Quality in the Public Service: a case study on efficiency and satisfaction at SAG-ICEx-UFF. Revista de Casos e Consultoria, [S. l.], v. 13, n. 1, p. e28122, 2022. Disponível em: https://www.periodicos.ufrn.br/casoseconsultoria/article/view/28122. Acesso em: 15 nov. 2026.